Steve Denning's Book review of Vineet Nayar's book, "Employees First, Customers Second"(Harvard Business Pres, 2010). For more information on radical management, go to www.stevedenning.com
Economists have long viewed compensation as an employee's worth. If an employee receives $100000 a year, that's what he's worth. Prof. Strassmann can demonstrate that...
The deliverable of modern businesses is to create and deliver differentiated value for customers. This happens on the key interface that is employees/customers. Ideas express...
Over the years, hundreds of Cintas partners have been called up to military duty. When George Downey, Cintas service manager in Aston, Pennsylvania, was deployed...
